Privacy Policy

Privacy Policy Last updated: 19 November 2025

Emotiva Counselling (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains, in simple terms, how we handle your information when you visit our website or use our services.By using this website or sharing your details with us, you agree to this Privacy Policy.

Emotiva Counselling provides counselling services online and in person in Australia.If you have any questions about your privacy, please contact:

• Business name: Emotiva Counselling
• Email: leanne@emotivacounselling.com.au
• Phone: 0456 694 198

We may collect:

• Your name, email address, and phone number
• Details you share in enquiry forms, emails, or phone calls
• Information you share in counselling sessions (stored securely in our practice management system, not on this website)

When you visit our website, we may also collect basic technical information such as:

• IP address, browser type, device type
• Pages visited and time spent on the site

Our website may use cookies to help it work properly and understand how people use it. You can usually turn off cookies in your browser settings.

We use your information to:

• Respond to your enquiries
• Arrange and provide counselling services
• Manage bookings, billing, and administration
• Improve our website and services
• Meet our legal and professional obligations

We do not sell your personal information.

We take reasonable steps to keep your information safe:

• Client records and notes are stored in a secure practice management system (such as Better Clinics) with restricted access
• Electronic information is protected by passwords and other safeguards

We keep your information only as long as needed for counselling, administration, and legal or professional requirements.

We may share information:

• With trusted service providers who help us run our practice (for example, practice management software, secure video platforms, website hosting)
• With other health or support professionals only with your consent, unless there is a serious safety concern
• When required by law, or if we believe there is a serious risk of harm to you or someone else

We do not share the content of your sessions for marketing or advertising.

What you share in counselling is confidential, with some important limits. We may need to share information if:

• There is a serious risk of harm to you or another person
• A child or vulnerable person is at risk of harm
• We are required by law (for example, a court order)

These limits are explained at the start of counselling so you know what to expect.

You can:

• Ask what personal information we hold about you
• Request corrections if your information is inaccurate or incomplete
• Ask questions or raise concerns about how we handle your information

To do this, please contact us using the details above. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

Our website may link to other sites. Their privacy practices are separate from ours, so we recommend reading their policies.Some of our service providers may store or process information outside Australia. We take reasonable steps to ensure your information is handled in line with Australian privacy standards.

We may update this Privacy Policy from time to time. The “Last updated” date shows when it was last changed. Please check back occasionally to stay informed.